Privacy Policy

At Providentia Technology Solutions ("Providentia," "we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website (such as contact or service request forms)
• Create an account or register for our services
• Subscribe to our newsletter
• Request customer support
• Participate in surveys or promotions

The personal information we may collect includes:

• Name, email address, phone number, and company name
• Billing information and payment details
• User credentials (username and password)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information about your device and usage patterns, including:

• IP address, browser type, operating system
• Pages visited, time spent on those pages, links clicked
• Referring website, search terms used
• Device information (such as device ID, model, and manufacturer)

How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and sending related information
• Responding to your requests, comments, or questions
• Sending administrative information, such as updates, security alerts, and support messages
• Sending promotional communications, such as newsletters or information about new services
• Monitoring and analyzing usage, trends, and activities related to our website and services
• Detecting, preventing, and addressing technical issues
• Complying with legal obligations

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Enable the website to remember your preferences
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

Disclosure of Your Information

We may disclose your information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: If we believe disclosure is necessary to protect the rights, property, or safety of Providentia, our customers, or others.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Object: You have the right to object to our processing of your personal information under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: